FAIRFAX COUNTY, Va., Sept. 23, 2025 /PRNewswire/ -- SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the availability of SuccessKPI in the new AI Agents and Tools category of AWS Marketplace.

Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agent solutions, including SuccessKPI's next-generation CX optimization solutions using their AWS accounts, accelerating agent and agentic workflow development.

SuccessKPI helps organizations unify workforce engagement operations, break down silos across complex systems, and move beyond passive analytics by applying context across all WEM motions and triggering automated, guided actions, enabling customers to elevate CX, empower employees, and accelerate measurable outcomes.

"By offering SuccessKPI in AWS Marketplace, we are providing customers with a streamlined way to access our Gen-AI powered Workforce Engagement Management solutions, helping them buy and deploy agent solutions faster and more efficiently," said Dave Rennyson, CEO and Co-Founder of SuccessKPI. "Our customers in industries such as healthcare, financial services, and retail are already using these capabilities to break down silos, empower agents, supervisors, and executives, and deliver measurable CX outcomes — demonstrating the real-world value of Gen-AI powered WEM."

SuccessKPI delivers essential capabilities including topic mining, deep prompts, automated call summaries, real-time agent assistance, and auto-QM scoring. Together these capabilities help organizations uncover CX drivers, accelerate coaching, streamline workflows, and deliver consistent, automated performance assessments with 100% interaction coverage.

SuccessKPI's solutions available in AWS Marketplace include:

• SuccessKPI Contact Center Intelligence – a SaaS analytics platform for CCaaS performance management, unifying data, surfacing insights, and powering guided actions with AI-driven Playbooks.
• Contact Center Analytics for Amazon Connect – a SaaS-native analytics solution for Amazon Connect with real-time/historical reporting, speech and text analytics, quality monitoring, workforce management, and enterprise-grade compliance.
• Contact Center Builder – an AWS-native wizard to configure and launch Amazon Connect-powered contact centers in hours, accelerating time-to-value without technical complexity.
• Speech & Text Analytics – conversation intelligence in 100+ languages, detecting sentiment, discovering topics, and blending insights with BI data for smarter CX decisions.

With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS.

Available as a SaaS solution built on AWS, SuccessKPI supports enterprise security and compliance standards including PCI, SOC II, ISO27001, GDPR, and FedRAMP. This enables customers to seamlessly integrate with Amazon Connect and other AWS services while flexibly deploying across their cloud environments.

To learn more about SuccessKPI's solutions in AWS Marketplace, visit:

SuccessKPI Contact Center Intelligence

SuccessKPI Contact Center Analytics for Amazon Connect

SuccessKPI Contact Center Builder

SuccessKPI Speech & Text Analytics

To learn more about the new AI Agents and Tools category in AWS Marketplace, visit: https://aws.amazon.com/marketplace/solutions/ai-agents-and-tools/

About SuccessKPI

SuccessKPI is a cloud-native, workforce engagement management (WEM) platform that is revolutionizing how contact centers can utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar™ and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions. 

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SOURCE SuccessKPI